Terms of Service

Last updated: August 21, 2026

These Terms of Service (the "Terms") are a binding agreement between Recomaze Inc., 115 Wild Basin Rd S, Suite 307, Austin, TX 78746, United States ("Recomaze", "we", "us") and the business that uses our products ("you", the "Customer"). By creating an account, installing one of our apps or plugins, using a free tool on our websites, or otherwise using the Services, you accept these Terms on behalf of that business. If you do not accept them, do not use the Services.

If you have signed a separate agreement with us, that agreement prevails over these Terms wherever the two conflict.

If you are a visitor or buyer on a store that uses Recomaze, these Terms do not apply to you. Your relationship is with that store and is governed by its own terms and privacy policy. Our Privacy Policy explains how we handle data on stores that use Recomaze.

The short version

This summary is for convenience. The full Terms below govern.

1. What these Terms cover

1.1. "Services" means everything we offer: our websites (recomaze.ai and its subdomains, including audit.recomaze.ai, app.recomaze.ai and custom.recomaze.ai); our free tools; the Recomaze platform, whether you use it in our web app, through our apps and plugins for ecommerce platforms (such as Shopify, BigCommerce, WooCommerce and WordPress, and Nuvemshop), or through a custom installation; our API and our crawler, RecomazeBot; and the support we provide.

1.2. "Your Websites" means the websites, stores and other channels you connect to the Services or on which you use anything the Services produce.

1.3. "Published" (and "posted", "live" or "delivered") means made visible to anyone other than you: on Your Websites, in your catalog, in answers delivered to your visitors, on social or marketplace profiles, in emails or campaigns, or anywhere else.

1.4. When you install Recomaze through an app store or marketplace, that platform's terms also apply to the installation and, where applicable, to billing.

1.5. Our Privacy Policy forms part of these Terms.

2. Eligibility and your account

2.1. Business use only. The Services are built for businesses and the professionals who work for them. You confirm that you use the Services for business purposes and not as a consumer, that you are at least 18 years old, and that you have authority to bind the business you represent.

2.2. Your account. You must provide accurate and complete information and keep it up to date. You are responsible for keeping your login credentials confidential and for everything done under your account. Tell us promptly at the address in Section 18 if you suspect unauthorized access.

2.3. Store requirements. To install Recomaze on a store, the store must be live (not a test, development or staging store), must not be hidden from shoppers behind a password, and must be owned or operated by you with authority to connect it. We may decline, disable or remove installations that do not meet these requirements.

2.4. Acting for others. If you use the Services on behalf of another business, for example as an agency, freelancer or platform partner, you confirm that you have the authority to do so, and you are responsible for that business's compliance with these Terms. Section 4 applies to the content published for that business exactly as it applies to your own.

2.5. One subscription, one store. Each subscription covers one store domain as a separate instance. Adding another website requires another subscription unless your plan or a signed agreement says otherwise.

3. What Recomaze does, and what it does not do

3.1. What we do. Recomaze helps companies selling online get recommended in ChatGPT, Gemini and other AI assistants and AI search for what they sell, and helps the visitors on their websites buy. Depending on your plan, the Services check how AI assistants describe and recommend your business; generate content such as product titles, descriptions, tags, FAQs, articles, images, structured data, campaign texts and profile texts; maintain a Knowledge Base; run an AI Sales Agent on your storefront that answers visitor questions and recommends products; and report on results. The features included in each plan are described on our pricing page and in the app.

3.2. We generate, you decide what goes live. Nothing the Services generate is published unless you place it, approve it, write it back to your catalog, or turn on a setting, schedule or module that publishes it or delivers it to your visitors automatically. Section 4 explains what this means for responsibility.

3.3. AI platforms and search engines. Recomaze is not affiliated with OpenAI, Google, Perplexity, Microsoft or any other provider of AI assistants or search engines. These providers decide what their systems show, change their systems without notice, and may not mention, recommend or cite your business at all. We do not guarantee any mention, recommendation, ranking, citation, position, number of visitors, sales or revenue, on any platform, at any time.

3.4. Ecommerce platforms. Shopify, BigCommerce, WooCommerce, WordPress, Nuvemshop and the other platforms we integrate with are independent services with their own terms, which you must comply with. Changes they make can affect what the Services can do on your store.

3.5. Support. We provide support by email and make commercially reasonable efforts to respond promptly. We do not commit to response or resolution times unless a signed agreement says so.

4. Your content and what gets published

4.1. Output. "Output" means all content, data and answers the Services generate for you with the assistance of artificial intelligence, including product titles, descriptions, tags and FAQs, articles, images, structured data, Knowledge Base entries, suggested fixes, campaign and profile texts, and the answers and recommendations the AI Sales Agent delivers to visitors of Your Websites. Output is produced automatically by software on the basis of your data, your catalog, your settings and your instructions. It can contain errors, omissions, outdated information, and statements that are inaccurate or unlawful for your products or your markets.

4.2. You decide what is published. Output goes live only when you place it, approve it, write it back to your catalog, or enable a setting, schedule or module (including the AI Sales Agent and the Knowledge Base) that publishes it or delivers it to visitors automatically. Each of these is your own publishing decision. Content that Recomaze staff place or publish on Your Websites at your request, during setup, onboarding or support, is deemed approved and published by you.

4.3. Your responsibility. You are solely responsible for all content published, displayed or delivered on or through Your Websites or any other channel, including all Output, whether or not you reviewed it before it went live. This responsibility covers, without limitation:

4.4. Review and correction. You agree to review Output before publishing it; to keep your product data, commercial policies and the information you enter into the Services accurate and up to date; to configure the AI Sales Agent and the Knowledge Base responsibly, including any restrictions appropriate to your sector; and to remove or correct promptly any published content that is inaccurate, unlawful or otherwise inappropriate.

4.5. Regulated products and sectors. If you sell products or services that are regulated, such as medicines, supplements, medical devices, cosmetics with health claims, alcohol, tobacco, weapons, financial or legal services, or anything that requires a license, a specific disclaimer or a specific form of advertising, you are responsible for ensuring that Output meets those rules before it goes live and for configuring the Services accordingly.

4.6. What we do not do. We do not review your content for legal compliance. We do not warrant Output. We are not liable for content you publish, display or deliver. We may, without any obligation to do so, flag or remove Output, or disable a feature, where we believe it is unlawful or harmful.

4.7. This Section applies to all of Your Websites and survives the end of these Terms with respect to content published while they were in force.

5. Acceptable use

5.1. You agree not to, and not to allow anyone else to:

5.2. We may suspend or restrict access, remove content or terminate the account of anyone who violates this Section, with notice where reasonably possible.

6. Plans, credits and billing

6.1. Plans. Current plans, prices and what each plan includes are published on our pricing page and in the app. Paid plans are subscriptions billed in advance, monthly or, where offered, annually.

6.2. Credits. Paid plans include a monthly allowance of credits that the Services consume for actions such as content generation, article and image generation and on-demand scans. The credit cost of each action is shown in the app. Credits reset at the start of each billing month, do not roll over, have no cash value, cannot be transferred between accounts or stores, and are not refunded if unused. When you need more, you move to a higher plan.

6.3. Included features. Features that a plan describes as included or unlimited are provided for the normal operation of one store and are subject to reasonable-use and anti-abuse safeguards.

6.4. Payment. Fees are charged to the payment method you provide, through our payment processor or, where you install through an app store, through that platform's billing system. You authorize us to charge each billing period automatically until you cancel. You must keep a valid payment method on file.

6.5. Taxes. Fees exclude VAT, sales tax, withholding and other taxes, which you are responsible for. If the law requires you to withhold tax, the parties will cooperate in good faith to apply any applicable treaty rate, and we will provide reasonable documentation on request.

6.6. Renewal and cancellation. Subscriptions renew automatically at the end of each billing period. You can cancel at any time in your account or by emailing us; cancellation takes effect at the end of the current billing period, and you keep access until then. We do not refund the remaining part of a period after cancellation.

6.7. Plan changes. Plan changes take effect as shown in the app at the time you make the change.

6.8. Price changes. We may change prices for future billing periods. We will give you at least 30 days' notice before a price change applies to your subscription.

6.9. Late payment. If a payment fails or is overdue, we may suspend the Services after notice until the balance is paid, and we may close the account if it remains unpaid.

6.10. Refunds. Fees are non-refundable except where the law requires otherwise or where we expressly offer a written refund guarantee at the time of purchase.

6.11. Purchases through partners and marketplaces. If you buy a plan through a reseller, partner or marketplace, that party's terms govern the purchase, payment and any refund, and the limits of that specific offer apply. These Terms govern your use of the Services.

6.12. Promotions. Discounts and promotional offers are one-time, cannot be combined unless we say otherwise, and may be withdrawn or changed at any time for future purchases.

7. Free tools, free plan, trials and beta features

7.1. Free tools. The audits, scanners, checkers and generators available on our websites are provided free of charge and as is. Their results are estimates based on the answers that AI systems gave at the time of the check; AI answers vary from one run to the next, and results are not advice or a guarantee of anything. Results pages can be shared by link and are visible to anyone who has the link. We may store submitted websites and results and use them in aggregated form for research, benchmarks and product improvement.

7.2. RecomazeBot. Our crawler, RecomazeBot, visits websites submitted to our tools and the websites of our customers to read publicly available pages. It identifies itself by its user agent. How to allow or block it is explained at recomaze.ai/bot.

7.3. Free plan and trials. A free plan, where offered, includes limited features and may be changed or withdrawn at any time. When you start a trial of a paid plan, we collect a payment method; unless you cancel before the trial ends, the plan you selected starts and is charged at the end of the trial. The trial length is shown when you start it. One trial per business.

7.4. Beta features. Features labelled beta, preview, early access or similar are provided as is, may change or be withdrawn without notice, and may not be covered by support.

8. Your data

8.1. Customer Data. "Customer Data" means the data you submit to the Services or that the Services collect on Your Websites for you: your catalog and product feeds, documents, Knowledge Base content, company information and settings, conversations between your visitors and the AI Sales Agent, and order and behavior data from Your Websites.

8.2. Ownership and license. Customer Data is yours. You grant us a non-exclusive, worldwide license to host, process, transmit, display and use Customer Data to provide, secure, support and improve the Services and as otherwise permitted by these Terms. We do not sell Customer Data.

8.3. Personal data. For personal data of your visitors and buyers processed through the Services, you are the controller and we are the processor (in the meaning of the GDPR) or the equivalent roles under other laws. We process such data only on your documented instructions, as set out in these Terms, the Privacy Policy and the configuration you choose in the Services. Where the law requires a data processing agreement, we will enter into one with you on request.

8.4. Your obligations towards your visitors. You are responsible for having a lawful basis for the data collected on Your Websites through the Services, for publishing an appropriate privacy notice, for obtaining any cookie, tracking or other consents the law requires, and for not directing sensitive personal data to the Services without a lawful basis.

8.5. Subprocessors. We use subprocessors to deliver the Services, including hosting providers, a payment processor and AI model providers such as Google and OpenAI. They process data under contractual confidentiality and data protection obligations. A current list is available on request.

8.6. Aggregated data and improvement. We may use Customer Data and usage data in aggregated or de-identified form to operate, secure and improve the Services, to develop new features, and to publish research and benchmarks about AI commerce. We will not publish anything that identifies you, your business or your visitors without your consent.

8.7. Security. We apply technical and organizational measures appropriate to the risk to protect Customer Data against unauthorized access, loss and misuse. No system is entirely secure, and we do not guarantee that unauthorized access will never occur. If we become aware of a personal data breach affecting Customer Data, we will notify you without undue delay.

8.8. Confidentiality. Each party will keep the other's non-public information confidential, use it only for the purposes of these Terms, and protect it with reasonable care. This does not apply to information that is public, already known to the receiving party, independently developed, or that the law requires to be disclosed.

8.9. Export and deletion. You can export your content through the export features in the Services or by asking us during the term. For 30 days after your account ends, you can ask us for an export. After that period we may delete Customer Data, and we have no obligation to keep it, except where the law requires retention or where data is kept in aggregated or de-identified form under Section 8.6.

9. Intellectual property

9.1. Ours. Recomaze and its licensors own the Services and everything that makes them work: software, models, prompts, templates, scoring methods, designs, documentation and trademarks. These Terms grant you a non-exclusive, non-transferable right to use the Services for your own business during the term. They do not transfer any ownership.

9.2. Yours. You own Customer Data and Your Websites. As between you and us, you also own the Output generated for your account once it is delivered to you, subject to the rights of third parties and to the limits that the law places on rights in AI-generated material. Output is not exclusive: the Services may generate similar or identical output for other customers, and you acquire no rights in the models, prompts or templates that produced it. We may keep copies of Output in our systems to provide the Services and as permitted by Section 8.6.

9.3. Feedback. If you send us suggestions or feedback, we may use them without restriction or payment.

9.4. Trademarks. You may not use the Recomaze name or logos without our written permission. We will not use your name or logo in our marketing without your permission.

9.5. Third-party components. The Services include third-party and open-source components that are subject to their own licenses.

10. Warranties and disclaimers

10.1. Paid Services. We will make commercially reasonable efforts to keep the paid Services available, subject to planned maintenance and circumstances outside our control, and to make them perform materially as described in the app. We do not commit to a specific uptime unless a signed agreement says so.

10.2. Output. We do not warrant that Output is accurate, complete, lawful, free of third-party rights or fit for publication without review. Section 4 applies.

10.3. Results. We do not warrant any result in any AI assistant, search engine, marketplace or other third-party platform, nor any level of visitors, conversions, sales or revenue.

10.4. Free tools, free plan, trials and beta features are provided as is, without warranty of any kind.

10.5. To the fullest extent permitted by law, we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Services will be error-free or uninterrupted.

10.6. Your warranties. You warrant that you have the authority to enter into these Terms; that you own or have the necessary rights to Customer Data and to Your Websites; and that your use of the Services, and everything you publish, complies with the law.

11. Limitation of liability

11.1. To the fullest extent permitted by law, Recomaze is not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost data, loss of goodwill, business interruption or the cost of substitute services, however caused and under any theory of liability, even if we were advised of the possibility of such damages.

11.2. To the fullest extent permitted by law, our total liability arising out of or relating to the Services or these Terms is limited to the fees you paid us in the 12 months before the event giving rise to the claim, or USD 100 if you paid no fees.

11.3. We are not liable for content published, displayed or delivered on or through Your Websites or any other channel, including Output, as set out in Section 4.

11.4. These limits do not apply to liability that cannot be excluded or limited by law, including liability for fraud, willful misconduct, or death or personal injury caused by negligence.

12. Indemnification

12.1. You will defend, indemnify and hold harmless Recomaze, its affiliates, officers, employees and contractors against any third-party claim, including claims by your visitors and buyers, competitors, rights holders, platforms and public authorities, and against the resulting damages, fines, costs and reasonable legal fees, arising out of or relating to: content published, displayed or delivered on or through Your Websites or any other channel, including Output; your products, services and sales; Your Websites; Customer Data; your use of the Services in breach of these Terms or the law; or your failure to give notices to, or obtain consents from, your visitors.

12.2. We will notify you promptly of any claim, allow you to control the defense and settlement with counsel reasonably acceptable to us, and cooperate at your expense. You may not settle a claim in a way that imposes obligations on us or admits fault on our behalf without our written consent.

13. Term, suspension and termination

13.1. Term. These Terms apply from the moment you first use the Services and continue until your account is closed.

13.2. Termination by you. You can close your account or cancel a subscription at any time in your account, by uninstalling the app where billing runs through the platform, or by emailing us. Uninstalling an app or plugin does not by itself cancel a subscription that is billed through our payment processor; cancel it in your account. Section 6.6 applies to the timing and to fees.

13.3. Suspension and termination by us. We may suspend or terminate your access, with notice where reasonably possible, if you materially breach these Terms, if fees remain unpaid after notice, if your use creates legal, security or reputational risk for us or for others, if the law requires it, or if a free account remains inactive for an extended period.

13.4. Effect. When these Terms end, your right to use the Services ends, content already published remains yours and your responsibility, fees already due remain payable, and Section 8.9 applies to your data. Sections 4, 8.6 to 8.9, 9, 10, 11, 12, 16 and 17 survive.

14. Changes to the Services and to these Terms

14.1. The Services. We improve the Services continuously and may add, change or retire features. If a change materially reduces the core functionality of your paid plan, you may cancel and we will refund the prepaid fees for the unused part of your billing period.

14.2. These Terms. We may update these Terms. For material changes we will give at least 30 days' notice by email or in the app before they take effect, unless a change is required by law or for security reasons, in which case it may take effect immediately. If you continue to use the Services after the effective date, you accept the updated Terms; if you do not agree, cancel before that date. The current version is always available at recomaze.ai/terms-of-service.

15. Export controls and sanctions

15.1. The Services are subject to United States export control and sanctions laws. We do not provide the Services to any person or business located in, organized in or ordinarily resident in Russia, Belarus, Iran, North Korea, Cuba, Syria, Venezuela or Myanmar, to any country or territory subject to comprehensive United States sanctions, or to anyone named on a United States restricted-party list.

15.2. You confirm that none of these restrictions applies to you, and that you will not use the Services in a way that would cause us to breach these laws. We may close accounts to comply with them.

16. Governing law and disputes

16.1. These Terms are governed by the laws of the State of Texas, United States, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

16.2. Before starting legal proceedings, each party agrees to notify the other in writing of the dispute and to try in good faith to resolve it within 30 days.

16.3. If the dispute is not resolved, it will be brought exclusively in the state or federal courts located in Travis County, Texas, and each party submits to the personal jurisdiction of those courts. Either party may seek injunctive relief in any competent court to protect its intellectual property or confidential information.

17. General terms

17.1. Entire agreement and precedence. These Terms, the Privacy Policy and any signed agreement between us form the entire agreement about the Services. If they conflict, a signed agreement prevails over these Terms, and these Terms prevail over the Privacy Policy on commercial matters.

17.2. Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or to a successor in a merger, acquisition or sale of assets, with notice to you.

17.3. Subcontractors. We may use subcontractors and subprocessors to provide the Services and remain responsible for their work.

17.4. Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, such as outages of third-party platforms or providers, internet failures, acts of government, or natural disasters. Payment obligations are excluded from this clause.

17.5. Severability and waiver. If a provision is found unenforceable, it will be limited to the minimum extent necessary and the rest remains in effect. A failure to enforce a provision is not a waiver.

17.6. Notices. Notices to us must be sent to the address or email in Section 18. Notices to you may be sent to the email address on your account or shown in the app, and are deemed received when sent.

17.7. Relationship. The parties are independent contractors. These Terms create no partnership, agency, joint venture or employment relationship, and no third-party beneficiaries.

17.8. Language. These Terms are written in English. If we provide a translation, the English version prevails.

18. Contact

Recomaze Inc.
115 Wild Basin Rd S, Suite 307
Austin, TX 78746, United States
Email: better@recomaze.ai